We spent an hour and a half searching for video screen capture software for my Macbook.
We went through 5 different "FREE" downloads and got progressively more depressed as each program replayed our video screen captures with a watermark of their logo.
Maybe we were too tired to catch on...but...we finally figured that it wasn't actually FREE - the catch was that they hope the watermark logos SMACK right in the middle of your videoclip will entice you to pay for the full version of the software.
WHY DO YOU CALL IF FREEWARE THEN?! (this is me with bloodshot eyes at 9:30pm and still trying to find the FREE software).
The point is...I had totally forgotten to do what a usual customer would do, ask: "What's the Catch?"
Applied to our own situation, after we go through our pitch of significant savings, online booking and locking in the exchange rate at the time you book...we get these skeptical looks and then the question: "So...what's the catch?"
So here it is:
Just because we're saving you money does not mean we're not making any money. We still take a percentage transaction fee. That's it. We just don't have the crazy overhead that financial institutions have. We don't have to carry currency reserves either (oh thank you P2P model). You find it hard to believe that we can live off such thin margins but that's exactly what we're doing.
That's reasonable right?